Get Help
Experiencing hardship is scary. We’re here to help.
Do any of the below circumstances apply to you?I need emergency shelter.
I need basic services (laundry, food, transportation, etc.).
If you are experiencing any of the above situations, please follow these steps.
- Call 704-284-9665. Trained call specialists are available and will facilitate a telephone assessment before directing you to the appropriate resources (shelter, housing assistance, etc.).
- Or, go to one of three locations to complete a Coordinated Entry, our community’s entry process to available housing/shelter resources for individuals and families who are homeless or at risk of becoming homeless.
Coordinated Entry occurs at the following locations/times (contingent on staffing):
Roof Above – Tryon Street Campus (formerly Men’s Shelter of Charlotte)
8:00 a.m. – 4:00 p.m.
Monday – Friday
Roof Above – Day Services Center (formerly Urban Ministry Center)
Sign-ups are 8:30 a.m. and 1:30 p.m.
Monday - Friday (except holidays)
Salvation Army Center of Hope
8:00 a.m. – 5:00 p.m.
Monday – Friday
*Coordinated Entry does not occur on weekends
*No Coordinated Entry Assessments occur on Wednesdays 12:00 p.m. – 2:00 p.m.
DAY SERVICES CENTER
As one of our community’s hubs for basic needs and connections to resources, our Day Services Center is open to anyone, specifically those who are experiencing homelessness, as well as those who are unstably housed. Address: 945 North College Street, Charlotte, NC 28206Hours of Operation:*
- Monday – Friday 8:30 a.m. – 1:00 p.m. • 1:30 – 4:00 p.m.
- Saturday – Sunday – Holidays 9:00 a.m. – 12:30 p.m.
- Daily lunch (11:15am – 12:15pm)
- Basic services: showers, laundry, restrooms, device charging, phone, fax, and mail
- On-site nurse, over-the-counter medications
- Help with obtaining ID, bus passes (for verified work/medical appointment), and more
- Connections to community resources
- First step to emergency shelter and housing