Staff Spotlight: Miranda Lackey

February 1, 2024

Miranda Lackey’s varied experience makes her an ideal fit for her role as third-shift supervisor at Roof Above’s North Tryon Men’s Shelter. Miranda worked in manufacturing for almost 20 years, where she enjoyed job stability and great benefits. But she wasn’t fulfilled. 

Miranda made the life-changing decision to resign. She says, “My whole goal was, before I got any older, I was going to leave and help people.” 

In her previous job, she had served as the team lead for the first-responder team for years, so she already had life-saving skills, such as a CPR certification. She had also learned how to stay calm in any situation. 

With these skills in hand, she tried to find the place where she could help the most. She got her pharmacy tech license, but that wasn’t a good fit, so she accepted a job as a corrections officer. She doesn’t judge people, and she offered kindness to the men being detained. Her supervisor once told her, “When you come in, the whole atmosphere changes. It’s calmer.”  

The men would often talk to Miranda, and she was trusted. She was pulled in to help de-escalate several crisis situations. Even though she loved being around people and learned a lot as a corrections officer, Miranda knew she still hadn’t found the just-right job. 

That’s when she discovered Roof Above at a job fair. Miranda joined the team as a third-shift shelter supervisor at the Tryon shelter. She says, “I’ve just always been a night owl.”  


She shows up five nights a week to make sure that shelter guests are supported throughout the night. And support them she does, whether she’s answering questions about car insurance, helping a guest navigate Zoom for a job interview, or saving a life in a medical emergency. 

Miranda’s team worked both the Christmas and New Year holiday weekends this past year. Both weekends, Miranda discovered guests in life-threatening distress during her nightly rounds.  

Joanne Cain, Roof Above’s VP of Shelter Services, says, “Without hesitation, she took immediate action by calling 911 and, under the guidance of the operator, implemented critical life-saving measures. Miranda’s ability to remain calm under pressure and respond effectively to two emergency situations is a testament to her training and dedication to the safety and welfare of our guests. It is not uncommon for the role of an overnight shift supervisor to come with its daily stressors, yet Miranda consistently goes above and beyond in her duties.” 

Miranda humbly says, “As long as I make one person smile a night, that’s my goal,” but her actions show just how much she cares about the people she serves. 

Her desire to help others extends beyond the workplace too. She always makes time for her family, especially her children, whom she describes as miracles. For years, Miranda has made shoeboxes filled with snacks and toiletries to share with unsheltered neighbors in her community. She’s also begun to volunteer at a church near her home that is working to help people experiencing homelessness.  

Miranda has found her calling in the work of ending homelessness, one life at a time, here at Roof Above.